BOOKINGS

All bookings are ONLY valid with an official booking form which forms the basis of our contract. If you booked through WhatsApp or text message, those messages are the basis of your contract and are perfectly valid.

The booking form or messages will stipulate the services we are offering as well as any terms or special conditions.

CHANGES TO BOOKINGS

Once booked, the details are taken as accurate, and the appropriate driver, vehicle etc are allocated.

Any changes after that specially within 4 weeks of your event may not be possible.

As job sheets are pre allocated always check with our driver to make sure times and addresses are accurate.

FOR BUSY HOLIDAY PERIODS, and events such as proms, ascot, wedding season:

Sending an email does not imply or infer it is read, understood, or accepted without a response being sent out to you. Always confirm on the day.

If its urgent, please call giving sufficient time for any alterations which we will adhere to at our discretion.

LIMO HIRE AGREED PRICE

The Agreed Price is the price to be paid for the journey as agreed between us and the customer. The times, route and other details of the journey are stipulated on the Booking Confirmation. Any requests to modify any of these details should be made to us at least a week in advance of the date of travel and we will endeavor to accommodate minor changes to the customer’s requirement, subject to our ability to do so.

VEHICLE SUPPLIED

All our vehicles are supplied by us and owned by us. Your booking form or messages will usually specify the vehicle you have booked as well as the registrations mark. In the unlikely event that we are unable to provide a specific vehicle, we reserve the right to provide a substitute vehicle of similar type and capacity. We can request a preferred vehicle colour for you but cannot guarantee a colour in the case of an emergency or breakdown. We reserve the right to sub contract work to other companies that can provide you with a vehicle of similar type & seating capacity if our vehicle is already booked, or has any mechanical problems. If any issues should occur with the vehicle or the service you receive from another company we recommend you contact them direct. we cannot be held responsible for the services provided by the company that supplied the vehicle.

HIRE TYPE

We offer a range of hire options, including a pick-up and return service, a one-way service and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires.

HIRE PAYMENT

All bookings are confirmed by the payment in advance of a non-refundable deposit. The balance due is the amount outstanding net of any deposit paid. The balance is due for payment before the start of the hire. Any exceptions to this policy will appear on the booking confirmation and will have been discussed at the time of booking.

Your deposit is non-refundable as we will allocate that vehicle for your event as well as allocate drivers who are on a living wage. Meaning that vehicle cannot be booked by someone else.

ADDITIONAL HIRE CHARGES

a) Balloons and banners

We can provide standard or bespoke banners and balloons, but we need to be given ample time to arrange this. The cost will be given to you and must be paid along with the standard deposit.

b) Refreshments, cakes, beverages

Any refreshments and beverages can be provided depending on your budget. From simple pop to champagne and caviar. Please discuss your needs when booking. The costing for this must be paid in full along with the deposit.

c) Overtime

The hire agreement between us includes specified pick up and return times and/or duration of hire. Adhering to these times forms an integral part of our operation. Where these times are not adhered to, we may incur additional cost or risk disappointing other customers. For that reason, we reserve the right to levy additional charges should the times agreed between us not be adhered to by the customer. The overtime rate that will be charged is as specified below. Rates are for each hour or part thereof according to the vehicle type supplied:

S-Class, Range Rover, Chrysler Saloon £75.00 per half hour

8 seater vehicles £75.00 per half hour

16 seater vehicles £75.00 per half hour

Rolls Royce Phantom £150 per hour

Payment of all overtime charges must be settled before the end of the hire. We do not accept cheques, or foreign currency as payment on the day of hire. In the event that payment of overtime charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. Credit card payments are subject to a 5% surcharge on the transaction amount.

Please note: Overtime can only be offered if there are no jobs after your event, the driver will make you aware of this with ample time.

d) Damages

We reserve the right to charge the customer a minimum of £100 for any damage to or soiling of the limousine or any of its equipment caused by you or members of your party. Payment of the minimum damage charge must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of hire. In the event that payment of damage-related charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. Credit card payments are subject to a 5% surcharge on the transaction amount. Where the cost of rectification or repair may, in the view of the driver, exceed £100, the minimum charge will be made by the method described above and a further amount invoiced to the customer to reflect the cost of restoring the vehicle to its previous condition. Smashed, missing or broken glasses will be charged at £10 per glass

CANCELLATION OF BOOKING

All bookings are confirmed by a NON REFUNDABLE DEPOSIT. This means that in the unlikely event of a cancellation, your deposit will not be refunded.

As you can imagine, we allocate a vehicle for your event, and we allocate drivers who are giving shifts based on bookings.

We reserve the right to hold your payment details until the booking is completed. We reserve the right to use your payment details to take payment of the full balance if a confirmed booking is cancelled two weeks prior to the date of the booking, excluding any major sporting event where payment of the full balance will be taken if a cancellation occurs 1 month before the date of hire.

AIRPORT PICKUPS

Full flight details help us to give you punctual service. We will make reasonable attempts to monitor incoming flight times, but we are unable to access reliable information until shortly before scheduled arrival times. If your return flight is going to be delayed, you should make contact with our office on +44(0)2036335212 or on +447773118118 after hours. Please note, unless agreed, phone calls are not taken after 10pm

or +44 (0)7956377013 (24-hours) to notify us, so that we can adjust our schedules and rearrange drivers. We will endeavor to accommodate delayed flight times, but cannot be held liable should circumstances prevent us from being able to respond to changes. In the event that we are reasonably notified of delays, we reserve the right to make additional charges for subsequent collection. Increased airport security means that we are unable to offer a full ‘meet and greet’ service at most UK airports. To make detailed pick-up arrangements between you and your driver, please call the office on +44(0)2036335212

LOST PROPERTY

Unfortunately, we are unable to take responsibility for the loss of property left in the vehicle at any time or under any circumstances.

If you use the boot, it is your responsibility to collect your belongings before the driver has left. If the driver is close, he may be able to return, otherwise it is your responsibility to pick up your belongings from our office or a meeting point.

VEHICLE BREAKDOWN

We operate a large fleet of vehicles which are maintained to a high standard. In the unlikely event of breakdown or the car being rendered unserviceable (for example, in the event of collision), we will use our best endeavours to provide a back-up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.

GRACE PERIOD

We always strive to arrive at pick-up points in advance of the times agreed. Very occasionally, events outside our control (for example, traffic congestion or bad weather) cause us to be late. In these circumstances, provided we arrive within 30 minutes of the scheduled time, this will be deemed to be within the terms of the agreement, in such cases, and if reasonably practical, we will endeavour to adjust the agreed booking times to make up for the delay, for example by adding a similar time at the end of the booking period.

EQUIPMENT AND SERVICES

All services and equipment are provided at our discretion with no exceptions, and your agreement to the hire is based on this. Our drivers and staff are skilled and trained to assess each and every situation and any instruction given to you by a driver or member of staff must be adhered to or your hire may be ended without warning.

We will take precautions and give instructions to safeguard ourselves and our vehicles. No service should be deemed an automatic right.

Merchant Policies